Privacy Policy

Last updated: [01/02/2025]

We ask that you read this privacy policy carefully as it contains important information about who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information, and how to contact us and supervisory authorities if you have a complaint.

Who We Are
We are Katie Birkett Ltd, a company registered in England and Wales with company registration number 16244649 and registered office at 10 Watkin Avenue, Old Colwyn, Conwy, LL29 9NN. For more information, visit www.katiebirkett.com

We collect, use and are responsible for certain personal information about you. We are regulated under the General Data Protection Regulations which apply across the European Union and the United Kingdom, and we are responsible as 'controller' of that personal information for the purposes of those laws.

Our Website
This privacy policy relates to your use of our website www.katiebirkett.com. Throughout our website, we may link to other websites owned and operated by trusted third parties. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.

Our Collection and Use of Your Personal Information

What We Collect:
•   We collect personal information about you when you:
•   Access our website
•   Register for our services
•   Contact us
•   Purchase our products or services
•   Participate in our coaching sessions
•   Send us feedback
•   Complete customer surveys
•   Engage with our online programs and memberships

This information includes:
•   Your name, address and contact details
•   Date of birth
•   Bank account and payment details
•   Details of any feedback you give us
•   Information about the services we provide to you
•   Your account details, such as username and login details
•   Your participation and engagement in our programs
•   Communications preferences
•   Technical data including IP address and browser details

How We Use Your Information

We use this personal information to:
•   Create and manage your account
•   Deliver our coaching services to you
•   Process your payments
•   Communicate with you about our services
•   Provide access to our online resources
•   Customize our website content
•   Improve our services
•   Meet our legal obligations
•   Maintain accurate records

This website is not intended for use by children, and we do not knowingly collect or use personal information relating to children.

Our Legal Basis for Processing Your Personal Information

When we use your personal information, we rely on one or more of the following legal bases:
•   Consent: where you have given clear consent
•   Contract: where necessary for a contract with you
•   Legal obligation: where required by law
•   Vital interests: where necessary to protect life
•   Legitimate interests: where there is a genuine and legitimate reason

Data Sharing

We may share your personal information with:

•   Our service providers who help deliver our services
•   Payment processing providers
•   Online platform providers for our virtual sessions
•   Professional advisers when necessary
•   Law enforcement if required by law
We will not share your personal information with any other third party without your consent unless required by law.

Transfer of Your Information out of the UK and EEA
Some of our third-party service providers may be based outside the United Kingdom (UK) and European Economic Area (EEA). Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection
• Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK

Cookies and Similar Technologies
We use cookies and similar tracking technologies on our website. These help us recognize you and your device and store some information about your preferences or past actions. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

Marketing
We would like to send you information about our products and services that may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by email, phone, or text message.

You can unsubscribe from marketing communications at any time by:
•   Clicking the 'unsubscribe' link in emails
•   Emailing hello@katiebirkett.com
•   Contacting us using the details below

Your Rights

Under data protection law, you have rights including:
•   Your right of access
•   Your right to rectification
•   Your right to erasure
•   Your right to restriction of processing
•   Your right to data portability
•   Your right to object to processing
To exercise any of these rights, please contact us using the details below.

Keeping Your Personal Information Secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it.

How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at
hello@katiebirkett.com

You can also complain to the Information Commissioner's Office (ICO) if you are unhappy with how we have used your data. The ICO's address is:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk

Changes to This Privacy Policy
We may change this privacy policy from time to time. We will notify you of any significant changes via our website or email.

How to Contact Us
Please contact us if you have any questions about this privacy policy or the information we hold about you:

Email: hello@katiebirkett.com

Write to us:

10 Watkin Avenue,

Old Colwyn,

Conwy,

LL29 9NN

Accessibility
If you would like this privacy policy in another format (for example: audio, large print, braille), please contact us using the details above.

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